Addressing your concerns

Making an enquiry

To make an enquiry, please contact our department via phone, fax, email or post.
When you call us, you will be asked for your job number or site address.
Your call will then be placed through to the correct Client Liaison Officer who will access your job file & discuss your concerns.
If making a written enquiry, we aim to respond to you as quickly as possible. You should receive a courtesy call shortly after we receive your written correspondence.

Your Client Liaison Officer will discuss with you if an inspection with a Supervisor can be arranged. Should you require an inspection, it will be issued to the Supervisor who will call you directly to arrange a time to view your concerns.
Once the Supervisor has inspected, they will confirm if we are required to carry out work at your home.
They will complete an inspection report which you will either receive a copy of onsite, have a copy emailed to you, or a letter will be sent to you to confirm the Supervisor’s findings.

If we are required to carry out maintenance or rectification work, this will be indicated on the Supervisors inspection report.
As well as the client receiving a copy of the inspection report, a copy is also submitted to the Client Liaison Officer who will issue work orders to the specific subcontractors/companies as necessary.
The Subcontractors/Companies will call you directly to arrange a suitable date/time to attend site & carry out the work.

Our Supervisors are constantly on the road or conducting inspections with clients & therefore are unable to take clients’ calls throughout the day.
Should you have any concerns please call the Supervisor’s Client Liaison Officer who will be able to take your query.
Unfortunately, we do not have facilities to meet clients in our offices. Should you wish to speak to a representative in person regarding your concerns, an onsite inspection needs to be arranged with the Supervisor.